ESI (VIP)
VIP and VIP Professional Brochure . VIP PC Attendant Console Brochure .VIP ACD Brochure .VIP Softphone Brochure
All of ESI’s VIP PC applications work with the advanced capabilities of your ESI system to enhance your day-to-day communication, including the ability to control calls and organize voice mail and contacts.
VIP (Visually Integrated Phone) is available in both Outlook’s integrated and standalone (SE) versions, and comes in two “flavors”: the basic VIP and VIP Professional. Each configuration is licensed independently, with easy migration from VIP to VIP Professional. Each lets you intelligently do the following from your PC’s screen:
- Manage your telephone calls
- Manage your voice mail
- Organize your contacts
- Log all your inbound and outbound calls
- Quickly program your ESI Feature Phone
With VIP Professional, you also get:
- Enhanced, more informative user interface
- Secure text-messaging
- Auto-recording capability
- Compatibility with Outlook-integrated and standalone versions of VIP PC Attendant Console, VIP ACD, and VIP Softphone
And, speaking of those other products . . .
These independently licensed members of the VIP product family, all compatible with VIP Professional, add their own specific capabilities (click their links for more information):
- VIP PC Attendant Console – Makes it easier for even the busiest attendant to handle call traffic efficiently.
- VIP ACD – Helps you improve the quality of your customer service when used with ESI systems with built-in ACD (automatic call distribution).
- VIP Softphone - Lets you use your PC to connect to your ESI Communications Server from nearly any location with a broadband connection.
Regardless of your selected configuration, VIP is easy to implement. It connects to your existing local area network (LAN) and is non-invasive. There’s no need to upgrade the LAN or install Microsoft’s Exchange thus avoiding a costly and impractical solution for the small to mid-size business. (VIP is Vista-compatible; the Outlook-integrated version requires Microsoft Outlook 2000, 2002, 2003, or 2007; the standalone version can import contacts from Outlook 2002, 2003, or 2007.)
View the following links to learn more about theVIP product family, and get information on VIP”s compatibility with Outlook-integrated and standalone versions of VIP PC Attendant Console, VIP ACD, and VIP Softphone .
http://www.esi-estech.com/products/systems/VIP
http://www.esi-estech.com/products/systems/VIP/Attendant
http://www.esi-estech.com/products/systems/VIP/ACD
http://www.esi-estech.com/products/systems/VIP/Softphone