Help Desk

  • All-You-Can-Eat Helpdesk Support

     

     

    End-users are human.

     

    Shouldn't their IT support be too?

     

    Your end-users' time is best spent working for your organization, not managing IT issues. We make it simple by offering fast and reliable 24x7x365 support for your users, as well as Proactive Desktop Remote Management and Maintenance for your workstations.

    Now your end-users don't need to worry about racking up bills whenever they need support.

     

    The IT Central Desktop Platform

     

    Remote monitoring, maintenance, reporting, and cost-effective support

     

    IT Central's Proactive Managed Desktop Care provides comprehensive preventative maintenance services remotely. This solution is comprised of: a desktop/laptop agent within the IT Central technology platform with all of the intelligence built-in to conduct day to day preventive maintenance services, a bundled managed Anti-Virus Package, and remote access.

     

    Empower your staff by giving them direct access to Ashby Networking's unlimited phone and remote support. Our Flat-Rate resolves the issue of having to wait for approval to increase IT support costs.

     

    With Desktop & User Care, we generate detailed inventory reports and configurations related to all the preventive maintenance activities conducted through the Ashby Networking Network Operations Center (NOC). We track serial numbers, license expirations, warranties, vendor information, detailed service responses and much more. The platform comes with a built-in scripting engine and can also be used to deploy software applications remotely and automatically.

  • Apple Computer Support

     We can install, configure, and repair the Apple equipment you have invested in. We recognize the up-front investment put into these machines and can tie these systems together and keep them operating at the effectiveness they were engineered for. Trust Ashby communications with all of your Apple tech and rest with ease.