ESI 45 SESSION INITIATION
PROTOCOL BUSINESS PHONE

1. Lift the handset or press SPEAKER (or HEADSET*).
2. While Predial appears in the display, enter your phone number and press # to dial immediately, or wait for the phone to send the number automatically. During the call, the display will indicate the line being used and the dialed number.
3. To end the call, either replace the handset or press SPEAKER (or HEADSET) again.

Lift the handset or press SPEAKER (or HEADSET*). If auto-answer is enabled, you will automatically connect to the inbound call through the speaker.

1. While on an active call, press HOLD.
2. To return to the held call, press HOLD again.

If you receive a second call while you’re on an active call, the display will show Incoming and you will hear a beep, indicating the new call. To switch between active calls, press HOLD (or the applicable line key).

1. While on an active call, press TRANSFER.
2. Dial the number to which you want to transfer the call (or press a programmable feature key to which that number has been assigned) and then press #.
3. To make a blind transfer, hang up immediately. To make a supervised transfer, wait for the call to be answered by the transfer-to destination. After confirming that the transfer-to destination will accept the call, simply hang up to complete the transfer. To cancel the supervised transfer and return to the initial caller, press TRANSFER again.

*The HEADSET key is supported in only the ESI 45SIP and must be assigned to one of the phone’s programmable feature keys.

1. Call the first participant of the conference call and, when they answer, place them on hold.
2. Call the second participant and, when they answer, press CONF. This will join all three participants (counting you).
3. To end the three-way conference call, hang up.

1. Press CFWD.
2. Enter the internal or external destination number.
3. Press CFWD once more to confirm your entry, or wait 10 seconds for the phone to set the call-forward destination automatically. When call forwarding is enabled, CFWD Always will appear in the display.
4. To disable call forwarding, press CFWD again.

Note: Call forwarding recalls destination history, enabling frequently used numbers to call-forward with a single keypress.

Mute — While on a call, press MUTE/DND to disable outbound audio via the microphone in your phone’s speaker, handset, or (optional) headset. The key will blink red to indicate muting is enabled. To disable muting, press MUTE/DND again. (The phone will automatically disable muting when you hang up the call.)

DND mode — When the phone is idle, press MUTE/DND to put the phone in DND (do-not-disturb) mode. This will send incoming calls directly to voice mail. The key will light solid red to indicate that DND mode is enabled. To disable DND mode, press MUTE/DND again. On an incoming call, press MUTE/DND to reject the call immediately, sending the call to voice mail.

To place a call to the last number dialed from your extension, press REDIAL.

1. To access new or old voice messages, press VOICE MAIL.
2. When you hear the prompt, enter your password, and then press #.
3. Select the desired voice mail message and follow the prompts to repeat, forward, delete, reply, hear the next message, or save the message.

To send a quick announcement to someone without ringing their phone, press the assigned INTERCOM key (a programmable feature key to which the intercom function has been assigned) and enter the extension you want to call. If the other user’s phone is idle, it will auto-answer via the speakerphone.

This feature allows an agent to log into and out of an automatic call distribution (ACD) queue to manage incoming calls.

1. To log in, press AGENT LOGIN/OUT. The key lights solid green and Agent Logged In appears in the display.
2. To log out, press AGENT LOGIN/OUT again.

These keys can be assigned to call queues in the system during programming. When a key is assigned as a CALL QUEUE key, it will light right to indicate that an active call is in the assigned CALL QUEUE. Pressing the key will place a call to the assigned CALL QUEUE.

This presents to your extension a list of the last 200 dialed, answered, and missed calls. (A missed call is an unanswered inbound call, to an extension, in which the caller left no voice message.)

1. Scroll to the desired call type and press SELECT.
2. Scroll to the desired call and press SELECT.
3. By scrolling, select DIAL, DETAIL, DELETE, or SAVE.

This feature allows you to record a call. Not all users have access to this feature. Recordings are located under Call History in the Web dashboard.

1. While on an active call, press RECORD. As recording begins, the RECORD key lights solid red, and Record appears in the display.
2. To end the recording, press RECORD again or hang up.

The red status indicator at the phone’s top-right corner flashes to indicate that you have either a new incoming call or a new voice mail message. It will stay lit during an active call.

The CONTACTS key is a fixed feature key on the ESI 45SIP, but only a programmable feature key on the ESI 30SIP.

To view, search, add, or delete user contacts, press CONTACTS.

To dial a contact directly:

1. Press CONTACTS.
2. Scroll to and select either View or Search.
3. Scroll to the desired number and press Dial.

1. Press CONTACTS and then select New. This presents Name, Number, Account, and Save options.
2. Select Name and use the phone’s alphanumeric keypad to enter letters and numbers. Capital and lower-case letters are supported via multiple keypresses. Press 1 to enter special characters.
3. Press SELECT to complete the name entry, which will return you to the previous menu.
4. Scroll to choose the number or optional account selections, and press SELECT to confirm these changes.
5. Scroll to and select Save to complete this process. You also can choose to save when you finish all programming changes; you will be prompted to choose Yes or No before exiting the menu.

Note: Once entered, the entries can only be edited through the Web portal.

1. Press CONTACTS, scroll to Delete, and press SELECT.
2. Scroll to the desired contact and press SELECT.
3. Scroll to select Yes or No, and press SELECT.

Tip: On the ESI 30SIP, programmable keys start with key number 1 at the top-left corner moving left to right, top to bottom, and ending with key 12 in the lower-right corner. On the ESI 45SIP, programmable keys start with key number 1 at the top and end with key number 16 at the bottom.

1. Access the menu by pressing MENU/EXIT.
2. Scroll to Phone Settings and press SELECT.
3. Scroll to Prog Feature Key and press SELECT.
4. Scroll to choose the desired key type (Lines, Features, or Speed Dials) and press SELECT. (For specific information regarding speed-dial numbers, refer to “Programming a speed-dial key,” below.)
5. Scroll to and select Save to complete the process. You also can choose to save when you finish all programmable changes; you will be prompted to choose Yes or No before exiting the menu.

1. A speed-dial key can be programmed for phone numbers or extensions that you dial most often.
2. Press MENU/EXIT. Scroll to and select Phone Settings, then Prog Feature Key.
3. Scroll to the desired key number to program, and press SELECT.
4. Scroll to choose the number and to set the account to be used when calling the assigned number. Press Select to confirm these changes.
5. To reset the selected key, choose Reset in the key programming menu.
6. Scroll to and select Save to complete this process. You also can choose to save when you finish all programming changes, which you do by pressing Menu/EXIT a few times; you will be prompted to choose Yes or No before exiting the menu.

When this is enabled, all calls sent to your phone will automatically be answered via the speakerphone.

1. Choose Auto Answer and press SELECT.
2. Scroll to choose Enable or Disable.
3. Press SELECT to confirm the change.

1. Scroll to Backlight Timeout and press SELECT.
2. Scroll to choose how long, in seconds, the display backlight should stay on before turning off.
3. Press SELECT to confirm the change.

This setting is available for only the ESI 45SIP.

1. Scroll to Ringtone and press SELECT.
2. Scroll to choose the desired ringtone.
3. Press SELECT to confirm the change.

When this is enabled, the display will indicate the number of missed calls since the call history was last reviewed.

1. Scroll to Missed Call Message and press SELECT.
2. Scroll to choose Enable or Disable.
3. Press SELECT to confirm the change.

Remember, this is available only if your phone is connected to ESI Cloud Services.

1. Within a modern browser of your choice, navigate to: https://my.esihs.net
2. Enter your USERNAME and PASSWORD provided by your System Administrator.
3. To access the user dashboard, click LOG IN. Once inside the user dashboard, you can (and should) change the PASSWORD attribute in programming. (The USERNAME attribute is fixed.)

1. Connect your phone to your organization’s LAN.
2. Obtain the phone’s IP address from either the phone itself or your System Administrator.

   How to obtain the IP address from the phone:

   1. When your phone is idle (you will see the date and time in the top row of the display), press MENU/EXIT.
   2. Scroll to and select System.
   3. Scroll to and select Network.
   4. Scroll to LAN IP Address. This will display the phone’s IP address.
3. In a modern browser of your choice, navigate to your IP address obtained in step 2, along with port 8000, and you will presented with your phone’s login page.

   The default login information is:

   Username: user

   Password: 1234

You can (and should) change the username and password in programming.

Some features described herein either may not be available or may not have been activated on your ESI service. If you need additional information or assistance, feel free to contact us.