A unified communications system, the IP Server 900 combines the reliability of a traditional on-premises phone system with the added flexibility of leveraging network connectivity.
The IP Server 900 uses your network as the communications path, carrying both voice and data throughout your offices and to your remote employees via broadband and the Internet. With remote IP phones, your office extension can “extend” to virtually any offsite location with broadband access.
Fitting easily into existing networks, the IP Server 900 eliminates obsolescence by supporting not only the current lineup of ESI phones and other devices but also an impressive list of legacy ESI equipment.
Delivering numerous features, the IP Server 900 can help reduce the cost of communications and improve customer satisfaction.
The IP Server 900 with ESI phones works over your office data network. The system and each phone simply plug into network jacks and connect like just any other device on the network.
Originally, offices and warehouses that did not share the same phone system could only use expensive telephone tie lines or T1 lines to connect to each other. IP communications enables you to link multiple sites via broadband or the Internet. So, now, it doesn’t matter whether you are across the street or across the country. Your employees stay connected and more productive.
Remote IP Solutions
Save time and money supporting remote employees, by providing each of them with a fully-featured office extension from any location. Business communications employing remote IP technology are perfect for off-site employees or temporary offices.
For multi-location businesses, our Web ESI System Administrator software lets you easily perform remote administration using your Web browser.
Reduce Communication Costs
ESI SIP trunking enables businesses to connect on-premises business communication systems to the public network, reducing communications costs by as much as 65%.
Automatic Call Distribution (ACD) manages calls coming into many different departments; ensuring callers are routed to the right person the first time. Easily program call handling and distribution and monitor how efficiently your inbound calls are being managed. Routing calls to the right department reduces call transfers and increases customer satisfaction.
With an IP Server 900 solution, it’s easy to reach employees in or out of the office. You can “twin” an IP or digital extension with a second number (such as a mobile phone), so an incoming call rings both phones simultaneously. You can use the “find me/follow me” feature to forward calls sequentially to up to five additional numbers. This feature is particularly useful for off-site and mobile employees who are always on-the-go.
ESI Virtual Answer
ESI’s unique Virtual Answer feature uses special greetings to help you handle calls based on who’s calling. If on a call, you can easily send a second caller to your mailbox by pressing a Virtual Answer Key. One of two special greetings advises the second caller of your status. You can define which greeting is played and can provide the option to the second caller to hold or select an alternate choice, such as leaving a message or dialing another extension.
It’s simple to set up an audio conference call with the system’s optional “meet-me” conferencing feature. Each person who calls a pre-established number at the specified time is automatically added to the conference. On-demand conferencing can reduce the need for third-party services, saving you money.
Intelligent Caller Identification
See at-a-glance who is calling you (or on call waiting). ESI’s patented technology even stores Caller ID information with each voice message. Use the Esi-Dex speed-dial feature for one-touch storage of caller information to use for future calls. Set a Caller ID key and you can view Caller ID information from any of your 25 most recently received calls, and return each call with one touch.
The optional shared-office tenanting features lets multiple organizations in a shared-office environment use the same IP Server 900 system while “appearing” to be separate and distinct entities.
ESI offers a six-level, 100-branch automated attendant, enabling auto answering that routes callers to desired destinations, whether internal or external. If you prefer to handle your calls personally, the auto attendant can act as overflow to ensure all of your calls are answered.
Unique Message Handling
ESI’s patented voice message features make it simple to store information and share it with your team. Easily create a Quick Group (voice mail distribution group) on-the-fly. Just press the Record key on your ESI phone to record any call — even conference calls and personal reminders.
The IP Server 900 includes a fax-over-email feature to simplify faxing documents. It automatically converts incoming faxes to PDFs and e-mails them to a predefined address for viewing, printing, archiving, or forwarding as needed.
Unique Message Handling
ESI’s desktop IP phones provide “on-site” functionality with up to Gigabit Ethernet connectivity. Busy executives can work from home while still appearing as “on” in the office phone system. The remote capabilities of an ESI desktop IP phone also are perfect for branch offices. In addition, ESI offers a DECT-based cordless IP set for mobile workers, the ESI Cordless Handset II. Mobile workers may prefer the optional VIP 7 Softphone, which uses a PC or laptop screen as the IP phone.
Multi-site linking across your WAN or the Internet, enables you to view your entire business as a single location.
Customized To Fit Your Needs
In addition to these great features, we are able to customize the IP Server 900 to fit your specific business needs.
Feel free to contact us for more information or to schedule a demonstration.